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Computer will not power down.
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17 years 4 months ago #22673
by skepticals
Computer will not power down. was created by skepticals
I have a computer that will not shutdown. Windows XP acts like it will shutdown, the screen turns blue, the mouse and keybaord shutoff, but the mouse pointer is still on the screen and it locks. The mouse is optical; so I can see it shutoff. The other identical computers shutoff at the same time the mouse turns off.
Any ideas what could cause the computer to hang?
Any ideas what could cause the computer to hang?
17 years 4 months ago #22685
by durk21
Replied by durk21 on topic Re: Computer will not power down.
cookies, spyware, and adware can cause this problem I have had it before. I cleaned the systme using a program and it worked fine afterwards. It can also be your network connection if you are connected to the internet. I use an HPNA adapter and it sometimes causes it to hang up upon shutdown. I have yet to find a fix for this.
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17 years 4 months ago #22704
by skepticals
Replied by skepticals on topic Re: Computer will not power down.
I would say that there is a low possibility for spyware. This was a new install. I even have Deep Freeze and Norton Installed on it. It has only been online a few times. I'm not saying that isn't the problem though. I will look into it.
17 years 4 months ago #22707
by DaLight
Replied by DaLight on topic Re: Computer will not power down.
Was it a custom build?... This was a new install...
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17 years 4 months ago #22710
by skepticals
Replied by skepticals on topic Re: Computer will not power down.
No. It is a gateway profile 6. We ordered over 40. This is the only problamatic one.
17 years 4 months ago #22714
by durk21
Replied by durk21 on topic Re: Computer will not power down.
sounds like maybe defective security software. I would uninstall reinstall all security software and any additional programs if you have not already.
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