All too often when web monitoring and Internet use restrictions areput into place it hurts company morale and does little to enhanceemployee productivity. Not wanting to create friction in the workplace many employers shy away from using what could be a significant employee productivity enhancement tool. Wasting time through Internet activities is simple and it’s a huge hidden cost to business. Just answering a few personal e-mails, checking the sports scores, reading the news headlines and checking to see how your bid is holding up can easily waste an hour of time each day. If the company has an 8 person CAD department and each of them spends an hour day on the above activities, that’s a whole employee wasted!
Employees both want and don’t want to have their Internet use restricted. The key to success in gaining productivity and employee acceptance of the problem is the perception of fairness, clear goals and self enforcement.
Why Employees Don’t Want Internet Blocking
- They don’t know what is blocked and what is allowed. This uncertainty creates fear that they may do “something” that could hurt their advancement opportunities or worse jeopardize their job.
- Someone ruined it for everyone and that person still works here. When everyone is punished, no one is happy. Resentment builds against the employee known to have visited inappropriate websites.
- There’s no procedure in place for allowing an employee access to a blocked website. When an employee finds that a website they tried to access is blocked, what do they do? Certainly this indiscretion is going to show up on a report somewhere. What if they really need that site? Is there a procedure in place for allowing this person to access it?
Why Employers are Afraid of Internet Blocking
- The potential of adding to IT costs and human resources headaches takes the away the value from web monitoring. The Internet is a big place and employees are smart. Employers don’t want to get into a situation where they are simply chasing their tail, trading one productivity loss by incurred costs and frustration elsewhere.
- Employers want to allow employee freedom. There is general recognition by employers that a happy employee is a loyal productive employee. Allowing certain freedoms creates a more satisfying work environment. The impact of taking that away may cause good employees to leave and an increase in turn over can be costly.
Why Employees Want Internet Controls
- Employees are very aware of what their co-workers are doing or not doing. If an employee in the office spends an hour every day monitoring their auctions on ebay, or reading personal e-mail or chatting onIM every other employee in the office knows it and resents it. If they are working hard, everyone elseshould be too.
- Unfortunately pornographic and other offensive material finds its way into the office when the Internet is unrestricted. Exposure to this material puts the employee in a difficult situation. Do they tell the boss? Do they try to ignore it? Do they talk to the employee themselves? The employee would rather not be put into this situation.
- Employees want to work for successful, growing companies. Solid corporate policies that are seen as a necessary means to continue to propel the company forward add to employee satisfaction. Web monitoring can be one of those policies.
How Employers can Gain Employee Support for Web Monitoring
- Provide a clear, fair policy statement and expose the reasoning and goals. Keep it simple. Employees won’t read a long policy position paper. Stick to the facts and use positive language.
- Policies with goals are easy to measure
- When the goal has been reached celebrate with your employees in a big way. Everyone likes to feel like part of the team.
- Empower your employees. White list, don’t black list. Let each employee actively participate in deciding which sites are allowed and which aren’t for them. Let the employee tell you what they need to be most productive and then provide it, no questions asked.
- Show employees the web monitoring reports. Let them see the before and after and let them see the on-going reports. This will encourage self monitoring. This is an enforcement tool in disguise. Employees know that management can view these reports too and will take care that they make them look good.
Web monitoring is good for business. The Internet as a productivity tool has wide acceptance but recent changes have brought new distractions costing business some of those productivity gains. The Internet can be controlled but needs to be done in a way that allows for employee buy-in, self monitoring and self enforcement to be successful.
About the Writers
GFI Software provides the single best source of network security, content security and messaging software for small to medium sized businesses.
GFI is a leading software developer that provides a single source for network administrators to address their network security, content security and messaging needs. More information: GFI Web Security Software .