Introduction - What Does an SMB Need?
A successful business works on the basis of revenue growth and loss prevention. Small and medium-sized businesses are particularly hit hard when either one or both of these business requirements suffer. Data leakage, down-time and reputation loss can easily turn away new and existing customers if such situations are not handled appropriately and quickly. This may, in turn, impact on the company’s bottom line and ultimately profit margins. A computer virus outbreak or a network breach can cost a business thousands of dollars. In some cases, it may even lead to legal liability and lawsuits.
The truth is that many organizations would like to have a secure IT environment but very often this need comes into conflict with other priorities. Firms often find the task of keeping the business functions aligned with the security process highly challenging. When economic circumstances look dire, it is easy to turn security into a checklist item that keeps being pushed back. However the reality is that, in such situations, security should be a primary issue. The likelihood of threats affecting your business will probably increase and the impact can be more detrimental if it tarnishes your reputation.This paper aims to help small and medium-sized businesses focus on threats that are likely to have an impact on, and affect, the organization.
These threats specifically target small and medium-sized business rather than enterprise companies or home users.
Security Threats That Affect SMBs - Malicious Internet Content
Most modern small or medium-sized businesses need an Internet connection to operate. If you remove thismeans of communication, many areas of the organization will not be able to function properly or else they maybe forced to revert to old, inefficient systems. Just think how important email has become and that for manyorganizations this is the primary means of communication. Even phone communications are changing shapewith Voice over IP becoming a standard in many organizations.At some point, most organizations have been the victim of a computer virus attack.
While many may have antivirusprotection, it is not unusual for an organization of more than 10 employees to use email or the internetwithout any form of protection. Even large organizations are not spared. Recently, three hospitals in Londonhad to shut down their entire network due to an infection of a version of a worm called Mytob. Most of the timewe do not hear of small or medium-sized businesses becoming victims of such infections because it is not intheir interest to publicize these incidents. Many small or medium-sized business networks cannot afford toemploy prevention mechanisms such as network segregation.
These factors simply make it easier for a worm tospread throughout an organization.Malware is a term that includes computer viruses, worms, Trojans and any other kinds of malicious software.Employees and end users within an organization may unknowingly introduce malware on the network whenthey run malicious executable code (EXE files). Sometimes they might receive an email with an attached wormor download spyware when visiting a malicious website. Alternatively, to get work done, employees maydecide to install pirated software for which they do not have a license. This software tends to have more codethan advertised and is a common method used by malware writers to infect the end user’s computers. Anorganization that operates efficiently usually has established ways to share files and content across theorganization. These methods can also be abused by worms to further infect computer systems on the network.Computer malware does not have to be introduced manually or consciously.
Basic software packages installedon desktop computers such as Internet Explorer, Firefox, Adobe Acrobat Reader or Flash have their fair share ofsecurity vulnerabilities. These security weaknesses are actively exploited by malware writers to automaticallyinfect victim’s computers. Such attacks are known as drive-by downloads because the user does not haveknowledge of malicious files being downloaded onto his or her computer. In 2007 Google issued an alert 1describing 450,000 web pages that can install malware without the user’s consent.
Then You Get Social Engineering Attacks
This term refers to a set of techniques whereby attackers make themost of weaknesses in human nature rather than flaws within the technology. A phishing attack is a type ofsocial engineering attack that is normally opportunistic and targets a subset of society. A phishing emailmessage will typically look very familiar to the end users – it will make use of genuine logos and other visuals(from a well-known bank, for example) and will, for all intents and purposes, appear to be the genuine thing.When the end user follows the instructions in the email, he or she is directed to reveal sensitive or privateinformation such as passwords, pin codes and credit card numbers.
Employees and desktop computers are not the only target in an organization. Most small or medium-sizedcompanies need to make use of servers for email, customer relationship management and file sharing. Theseservers tend to hold critical information that can easily become a target of an attack. Additionally, the movetowards web applications has introduced a large number of new security vulnerabilities that are activelyexploited by attackers to gain access to these web applications. If these services are compromised there is ahigh risk that sensitive information can be leaked and used by cyber-criminals to commit fraud.
Attacks on Physical Systems
Internet-borne attacks are not the only security issue that organizations face. Laptops and mobiles areentrusted with the most sensitive of information about the organization. These devices, whether they arecompany property or personally owned, often contain company documents and are used to log on to thecompany network. More often than not, these mobile devices are also used during conferences and travel, thusrunning the risk of physical theft.
The number of laptops and mobile devices stolen per year is ever on theincrease. Attrition.org had over 400 articles in 20082 related to high profile data loss, many of which involvedstolen laptops and missing disks. If it happens to major hospitals and governments that have established ruleson handling such situations, why should it not happen to smaller businesses?
Another Threat Affecting Physical Security is that of Unprotected Endpoints
USB ports and DVD drives can bothbe used to leak data and introduce malware on the network. A USB stick that is mainly used for work and maycontain sensitive documents, becomes a security risk if it is taken home and left lying around and othermembers of the family use it on their home PC. While the employee may understand the sensitive nature of theinformation stored on the USB stick, the rest of the family will probably not.
They may copy files back and forthwithout considering the implications. This is typically a case of negligence but it can also be the work of atargeted attack, where internal employees can take large amounts of information out of the company.Small and medium-sized businesses may overlook the importance of securing the physical network and serverroom to prevent unauthorized persons from gaining access. Open network points and unprotected serverrooms can allow disgruntled employees and visitors to connect to the network and launch attacks such as ARP spoofing to capture network traffic with no encryption and steal passwords and content.
Authentication and Privilege Attacks
Passwords remain the number one vulnerability in many systems. It is not an easy task to have a secure systemwhereby people are required to choose a unique password that others cannot guess but is still easy for them toremember. Nowadays most people have at least five other passwords to remember, and the password used forcompany business should not be the same one used for webmail accounts, site memberships and so on. Highprofile intrusions such as the one on Twitter3 (the password was happiness), clearly show that passwords areoften the most common and universal security weakness and attacks exploiting this weakness do not require alot of technical knowledge.
Password policies can go a long way to mitigate the risk, but if the password policy is too strict people will findways and means to get around it. They will write the password on sticky notes, share them with their colleaguesor simply find a keyboard pattern (1q2w3e4r5t) that is easy to remember but also easy to guess.
Most complex password policies can be easily rendered useless by non-technological means.In small and medium-sized businesses, systems administrators are often found to be doing the work of thenetwork operators and project managers as well as security analysts. Therefore a disgruntled systemsadministrator will be a major security problem due to the amount of responsibility (and access rights) that he orshe holds. With full access privileges, a systems administrator may plan a logic bomb, backdoor accounts or leaksensitive company information that may greatly affect the stability and reputation of the organization.Additionally, in many cases the systems administrator is the person who sets the passwords for importantservices or servers. When he or she leaves the organization, these passwords may not be changed (especially ifnot documented) thus leaving a backdoor for the ex-employee.
A startup company called JournalSpace4 wascaught with no backups when their former system administrator decided to wipe out the main database. Thisproved to be disastrous for the company which ended up asking users to retrieve their content from Google’scache.The company’s management team may also have administrative privileges on their personal computers orlaptops. The reasons vary but they may want to be able to install new software or simply to have more controlof their machines. The problem with this scenario is that one compromised machine is all that an attacker needsto target an organization.
The firm itself does not need to be specifically picked out but may simply become avictim of an attack aimed at a particular vulnerable software package. Even when user accounts on the network are supposed to have reduced privileges, there may be times whereprivilege creep occurs. For example, a manager that hands over an old project to another manager may retainthe old privileges for years even after the handover!
When his or her account is compromised, the intruder alsogains access to the old project.Employees with mobile devices and laptop computers can pose a significant risk when they make use ofunsecured wireless networks whilst attending a conference or during their stay at a hotel. In many cases,inadequate or no encryption is used and anyone ‘in between’ can view and modify the network traffic. This canbe the start of an intrusion leading to compromised company accounts and networks.
Denial Of Service
In an attempt to minimize costs, or simply through negligence, most small and some medium-sized businesseshave various single points of failures. Denial of service is an attack that prevents legitimate users from makinguse of a service and it can be very hard to prevent. The means to carry out a DoS attack and the motives mayvary, but it typically leads to downtime and legitimate customers losing confidence in the organization - and itis not necessarily due to an Internet-borne incident.
In 2008 many organizations in the Mediterranean Sea basin and in the Middle East suffered Internet downtimedue to damages to the underwater Internet cables. Some of these organizations relied on a single Internetconnection, and their business was driven by Internet communications.
Having such a single point of failureproved to be very damaging for these organizations in terms of lost productivity and lost business. Reliability isa major concern for most businesses and their inability to address even one single point of failure can be costly.If an organization is not prepared for a security incident, it will probably not handle the situation appropriately.
One question that needs to be asked is: if a virus outbreak does occur, who should handle the various steps thatneed to be taken to get the systems back in shape? If an organization is simply relying on the systemsadministrator to handle such incidents, then that organization is not acknowledging that such a situation is notsimply technical in nature. It is important to be able to identify the entry point, to approach the personsconcerned and to have policies in place to prevent future occurrences - apart from simply removing the virusfrom the network! If all these tasks are left to a systems administrator, who might have to do everything ad hoc,then that is a formula for lengthy downtime.
Addressing Security Threats - An Anti-virus is not an Option
The volume of malware that can hit organizations today is enormous and the attack vectors are multiple.Viruses may spread through email, websites, USB sticks, and instant messenger programs to name but a few. Ifan organization does not have an anti-virus installed, the safety of the desktop computers will be at the mercyof the end user – and relying on the end user is not advisable or worth the risk.
Protecting desktop workstations is only one recommended practice. Once virus code is present on a desktopcomputer, it becomes a race between the virus and the anti-virus. Most malware has functionality to disableyour anti-virus software, firewalls and so on. Therefore you do not want the virus to get to your desktopcomputer in the first place!The solution is to deploy content filtering at the gateway.
Anti-virus can be part of the content filtering strategywhich can be installed at the email and web gateway. Email accounts are frequently spammed with maliciousemail attachments. These files often appear to come from legitimate contacts thus fooling the end user intorunning the malware code. Leaving the decision to the user whether or not to trust an attachment received byemail is never a good idea.
By blocking malware at the email gateway, you are greatly reducing the risk that endusers may make a mistake and open an infected file. Similarly, scanning all incoming web (HTTP) traffic formalicious code addresses a major infection vector and is a requirement when running a secure networkenvironment.
A large percentage of successful attacks do not necessarily exploit technical vulnerabilities. Instead they rely onsocial engineering and people’s willingness to trust others. There are two extremes: either employees in anorganization totally mistrust each other to such an extent that the sharing of data or information is nil; or, at theother end of the scale, you have total trust between all employees.
In organizations neither approach isdesirable. There has to be an element of trust throughout an organization but checks and balances are just asimportant. Employees need to be given the opportunity to work and share data but they must also be aware ofthe security issues that arise as a result of their actions. This is why a security awareness program is soimportant.For example, malware often relies on victims to run an executable file to spread and infect a computer ornetwork.
Telling your employees not to open emails from unknown senders is not enough. They need to betold that in so doing they risk losing all their work, their passwords and other confidential details to thirdparties. They need to understand what behavior is acceptable when dealing with email and web content.Anything suspicious should be reported to someone who can handle security incidents. Having opencommunication across different departments makes for better information security, since many socialengineering attacks abuse the communication breakdowns across departments.
Additionally, it is important tokeep in mind that a positive working environment where people are happy in their job is less susceptible toinsider attacks than an oppressive workplace.
A lot of information in an organization is not centralized. Even when there is a central system, information isoften shared between different users, different devices and copied numerous times. In contrast with perimetersecurity, endpoint security is the concept that each device in an organization needs to be secured. It isrecommended that sensitive information is encrypted on portable devices such as laptops.
Additionally,removable storage such as DVD drives, floppy drives and USB ports may be blocked if they are considered to bea major threat vector for malware infections or data leakage.Securing endpoints on a network may require extensive planning and auditing. For example, policies can beapplied that state that only certain computers (e.g. laptops) can connect to specific networks. It may also makesense to restrict usage of wireless (WiFi) access points.
Policies are the basis of every information security program. It is useless taking security precautions or trying tomanage a secure environment if there are no objectives or clearly defined rules. Policies clarify what is or is notallowed in an organization as well as define the procedures that apply in different situations. They should beclear and have the full backing of senior management. Finally they need to be communicated to theorganization’s staff and enforced accordingly.
There are various policies, some of which can be enforced through technology and others which have to beenforced through human resources. For example, password complexity policies can be enforced throughWindows domain policies. On the other hand, a policy which ensures that company USB sticks are not takenhome may need to be enforced through awareness and labeling.
As with most security precautions, it isimportant that policies that affect security are driven by business objectives rather than gut feelings. If securitypolicies are too strict, they will be bypassed, thus creating a false sense of security and possibly create newattack vectors.
Separation of duties, auditing and the principle of least privilege can go a long way in protecting anorganization from having single points of failure and privilege creep. By employing separation of duties, theimpact of a particular employee turning against the organization is greatly reduced. For example, a systemadministrator who is not allowed to make alterations to the database server directly, but has to ask thedatabase administrator and document his actions, is a good use of separation of duties.
A security analyst whoreceives a report when a network operator makes changes to the firewall access control lists is a goodapplication of auditing. If a manager has no business need to install software on a regular basis, then his or heraccount should not be granted such privileges (power user on Windows). These concepts are very importantand it all boils down to who is watching the watchers.
Backup and Redundant Systems
Although less glamorous than other topics in Information Security, backups remain one of the most reliablesolutions. Making use of backups can have a direct business benefit when things go wrong. Disasters do occurand an organization will come across situations when hardware fails or a user (intentionally or otherwise)deletes important data.
A well-managed and tested backup system will get the business back up and runningin very little time compared to other disaster recovery solutions. It is therefore important that backups are notonly automated to avoid human error but also periodically tested. It is useless having a backup system ifrestoration does not function as advertised.Redundant systems allow a business to continue working even if a disaster occurs.
Backup servers andalternative network connections can help to reduce downtime or at least provide a business with limitedresources until all systems and data are restored.
Keeping your Systems Patched
New advisories addressing security vulnerabilities in software are published on a daily basis. It is not an easytask to stay up-to-date with all the vulnerabilities that apply for software installed on the network, thereforemany organizations make use of a patch management system to handle the task. It is important to note thatpatches and security updates are not only issued for Microsoft products but also for third party software. Forexample, although the web browser is running the latest updates, a desktop can still be compromised whenvisiting a website simply because it is running a vulnerable version of Adobe Flash.
Additionally it may beimportant to assess the impact of vulnerability before applying a patch, rather than applying patchesreligiously. It is also important to test security updates before applying them to a live system. The reason is that,from time to time, vendors issue patches that may conflict with other systems or that were not tested for yourparticular configuration.
Additionally, security updates may sometimes result in temporary downtime, forexposureSimple systems are easier to manage and therefore any security issues that apply to such systems can beaddressed with relative ease. However, complex systems and networks make it harder for a security analyst toassess their security status. For example, if an organization does not need to expose a large number of services on the Internet, the firewall configuration would be quite straightforward. However, the greater the company’sneed to be visible – an online retailer, for example – the more complex the firewall configuration will be, leavingroom for possible security holes that could be exploited by attackers to access internal network services.
When servers and desktop computers have fewer software packages installed, they are easier to keep up-todateand manage. This concept can work hand in hand with the principle of least privilege. By making use offewer components, fewer software and fewer privileges, you reduce the attack surface while allowing forsecurity to be more focused to tackle real issues.
Security in small and medium-sized businesses is more than just preventing viruses and blocking spam. In 2009,cybercrime is expected to increase as criminals attempt to exploit weaknesses in systems and in people. Thisdocument aims to give managers, analysts, administrators and operators in small and medium-sized businessesa snapshot of the IT security threats facing their organization. Every organization is different but in manyinstances the threats are common to all. Security is a cost of doing business but those that prepare themselveswell against possible threats will benefit the most in the long term.