A recent problem occurred at an office we support. New systems using XP Pro (sp2) with Office 2003 developed duplicate Personal Folders in Outlook 2003.
I have googled several solutions to this, but none of them work, or make any change to the problem. These were fresh installs, no importing of old setting was necessary. I have checked, and each PC has only one *.pst file on it, as each is used by only one user. I cannot "close personal folder" as the option ie grayed out. There are two options for "delivery locations" yet they both point to the same *.pst file
While this has not been a large problem over the past couple of months, it is beginning to cause confusion as we have installed a shared calender, and the duplicate folder is creating a duplicate calender. Naturally, the end users don't understand and want it fixed right away.
After getting hardheaded about the problem, I actually fixed it myself. :twisted:
By copying the *.pst file to another location, and then adding it through Options>Mail Setup>Outlook Data Files, then changing it to the default delivery location, I was able to then delete the duplicate entry for the pre-existing *.pst file. This allowed me to close the duplicate Personal Folder. After restarting Outlook, I was then able to return the original delivery location to the original *.pst file and delete my test file.