Good morning Firewall.cx Team,
I'd like to know whether it is possible to customize a UC560 AA script.
I'd like to replace the play prompt by a call redirect . In fact, I'd like while the wav file is playing, the phone rings/lithgs at the same time. With the actual script, theprompt is played entirely before the phone begins to ring/light
"Table 28 describes the extensions supported by the Call Redirect step."
Extensions ending with ".wav"
Extensions that trigger a network announcement type of redirect. The system simulates a ring-back tone, plays back the specified .wav file 4 times, and finally simulates a fastbusy tone.
The redirect is successful if at any time the caller hangs up or the end of the fastbusy tone is reached, at which point the call is disconnected.
I'm not sure if its possible to have the phone ringing while the WAV file is playing. I've done some extensive AA scripts on Unity Express, but never saw this scenario implemented. Chances are its not possible. Have you double-checked this with cisco TAC?