Hi I was wondering if you guys could give some insights on this problem i am currently facing.
I got a small group of ppl not able to access a certian network drive.They residing in the 1st and 2nd floor.The users are on different subnet. Problem the users face is that when they want to access a network drive, it takes a long time for the network drive to be accessed.
Sometimes the system just hangs.The router settings fine but i didn;t reboot the router.What i did was switch the group of users from one switch to another switch.Pls note that its a flat switch meaning there is no VLANS created for this.Even tried to reboot the switch.Next day the users says the problem is solve and starts again the next day or at the end of the same day.
They also seem to get a file permission error when they try to access the files or try to save a working document on the network drive.Checked with the system admin and he told me that the permissons are fine.
Any ideas on how to check whether its a network issue or server issue.It would be helpful for me to narrow down.
Anyway tomorrow the network engineer is going to do a reboot of the router and bring down a fiber link.
Thanks in advance for the advice and by the way i am no networking guru as well.
Re: Some tips on troublshooting a real network issue
15 years 2 months ago #3171