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TOPIC: How to Answer The Following....

How to Answer The Following.... 10 years 5 months ago #15259

  • asab
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Me and a friend set up a file and print share at a small business - everything worked well and we left very happy.

Two days later, the users were unable to print or share files.

Everything connect via one computer.

Plus: The boss at the company said 'if they switch off the entire network, or that computer, what will happen?

What is the best or professional way to answer his question?

PS i know it is a silly question but me and my friend are just starting out and want to be sure(basically we are complete amateurs but need the experience). :?
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Share 10 years 5 months ago #15261

  • TheBishop
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We'll be glad to help. Give us a litte more detail on the network in the company and what you actually did there
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Re: How to Answer The Following.... 10 years 5 months ago #15264

  • asab
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Hello again,

Their were four computers. One router. One printer. No server.

They wanted to share files and the printer across the network.

Through the Add Printer Wizard we selected ‘A network Printer, or a printer attach to another computer’.

It all worked, all computers were able to use the one printer.

We created a workgroup and Mapped Network Drive to a shared network folder and assigned a drive letter to the connection.

It all worked, all computers were able to share the shared network folder.

Two days later, they couldn’t print or share files.

They also sent me an email asking what will happen if they switched the entire network off.

Thanks for responding.
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Network 10 years 5 months ago #15265

  • TheBishop
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It sounds like you did the best you could have done under the circumstances. However disconnection problems like the one you describe are unfortunately all too common in peer-to-peer arrangements like that. The key thing you need to explain to them is that with a peer-to-peer network there is no centrally enforced administartion or control - all users have equal rights so any of them could have gone on to that PC and inadvertently undone your work (although they'll all deny it). That's not a flaw in your work; it's jus the way peer-to-peer arrangements are. If they want to be sure it will work every time they need to go for the greater predictability and control of a domain-based arrangement. You could have tried to sell them that; but it probably wouldn't have been cost-effective for such a small company so by working with what they already had you did the right thing. To solve the present problem you could put them a batch file on each PC run by a simple icon that reconnects the shared drive and the printer, and tell them "If ever it doesn't work, double click this". Alternatively you could just document the procedure for re-establishing it all and give them that. You probably should do something - if you dump them they will write you off, but if you respond professionally there might be more work for you in the future. And finally, if they switch off the entire network then of course nothing will work, but there's no reason why it shouldn't work again when they turn it all back on. And, of course, if they turn off (or don't bother to turn on) the machine that is doing the sharing then none of the users will get the shared drive or printer. Again, the same comments apply here regarding this being an inherent feature of the peer-to-peer arrangement.
Hope that helps and is what you were looking for!
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Re: How to Answer The Following.... 10 years 5 months ago #15266

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Thanks for the advice.

It was our first job, and we just wanted to know If we did everything we possibly could under the circumstances.

Your right, it is a too small a company for a domain-based arrangement. I'll try a batch file. Also we'll teach them how to do it - re-do the document but this time with instructions.

Once again, thanks for your help.

Take care.
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Re: How to Answer The Following.... 10 years 5 months ago #15267

  • Bublitz
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Just to add to what bishop has said already. I would recommend that no users actually use the PC that file/printer shares. It's common in small business that people use the "server" for everyday use. People get e-mail, d/l software, change settings, and surf the web. Like bishop said the users will break stuff and deny it.

Some more things to try.

1. Make sure the "server" has a Static ip address outside the DHCP range.

2. Network drivers and Printer. Since its peer to peer and its unreliable I usually use Ip's to make network drives\map printers.

\\10.X.X.X\<share name>

Instead of

\\<server name>\<share name>

3. I've already mentioned this of course but keep users off the "server" this always helps TONS.
The Bublitz
Systems Admin
Hospice of the Red River Valley
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