I am trying to develop a business plan for a tech/network admin support service for small businesses/offices of upto 20 users. However I am having a little difficulty in how to charge and what to charge for?
I want to be competitive but if I throw in too much service in for free at the start I am concerned that when more customers come on board I may struggle to maintain service standards.
Should I charge:
A monthly or regular retainer for a scale of priority response or call out fees?
A fee per network service supported (firewall, file,intranet etc) or per seat of the customer?
Or should this be a combination of both?
Should I charge a special call rate for telephone support?
Should I provide any support for third party products? If so how much?
Should I charge separate fees for backing up servers or should this be part of standard service?