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TOPIC: SMS running program trouble

SMS running program trouble 10 years 2 weeks ago #16867

  • asab
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Hello all,

Forgive me, don't know much about SMS.

Having a problem running a program, after sending it.

The workstation receives the package but doesn't run it.

Any help will be great. Anyone know any good websites regarding sms.

Thanks in advance.
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Re: SMS running program trouble 10 years 2 weeks ago #16870

  • TheBishop
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The most basic cause of a problem like this is an error when creating the package. Check through the package again carefully looking for things like the execute date/time and expiry date/time, the operating system/processor type selected, the path to the executable etc. Failing that, what version of SMS do you have and on what operating system?
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Re: SMS running program trouble 10 years 2 weeks ago #16871

  • asab
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Hello there,

I'm using XP and SMS 2003.

thanks for the reply.
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Re: SMS running program trouble 10 years 2 weeks ago #16872

  • TheBishop
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Have you carefully double-checked all the settings in the package?
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Re: SMS running program trouble 10 years 2 weeks ago #16875

  • asab
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Yes,

The packages were received by the clients however they did not install.

We suspect that there must be a script - that must be installed to run it.

please help us out.

once again, thanks for replying.
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Re: SMS running program trouble 10 years 2 weeks ago #16876

  • TheBishop
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You're right; the package simply calls a script - usually a batch file - that runs whatever installation procedure is required. The name of the script and the path to it is one of the parameters you supply when building the job. Remeber that you also need to distribute the package to the SMS servers on your site(s). Usually we do this in two stages: First we create a job that only distributes the package but doesn't attempt to install it and watch to see that complete. Then we create a second job with the distribution options unticked and all the client install options specified. Have a look in the SMS share (usually SMS_PKGD) on your central SMS server for the highest numbered (and therefore most recent) package. If you look in there you should find the batch file plus all the required files for the installation. Sanity check that, and maybe try copying it to a PC and making sure it installs manually. If that's okay then check on all your other SMS servers (if you have multiple servers) that the same package is held there
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