This article explains how to register and activate your Palo Alto Firewall Appliance to obtain technical support, RMA hardware replacement, product updates, antivirus updates, wildfire, antispam updates, Threat Prevention, URL Filtering, Global Protect and more. The article covers all Palo Alto Firewalls including: PA-220, PA-820, PA-850, PA-3220, PA-3250, PA-3260, PA-5220, PA-5250, PA-5260, PA-5280, PA-7050, PA-7080 and all VM Series.
Customers purchasing a new Palo Alto Firewall appliance or support contract will receive an authorization code which is required to activate their technical support, license and service subscriptions – this, plus lots more useful information is included below.
Let’s take a look at what’s covered in this article:
Additional technical articles are available in our Palo Alto Firewall Section
The diagram below shows the steps new customers should follow to successfully register and activate their Palo Alto products:
Registering your security appliance has many benefits, especially when you consider that any unpatched or outdated security appliance is unable to provide adequate protection against today’s complex and intelligent security threats. Furthermore by registering your appliance you are protecting your investment as you become a ‘known’ customer to Palo Alto allowing you to engage the vendor and benefit from the wide range of services offered.
By creating a Support Account, registering your Firewall appliance and activating your License you’ll be able to perform the following:
- Register and manage your firewall appliances(s). Palo Alto call these “Assets”
- Create and manage support cases
- Create and manage users from your organization
- Give members of your team access to Palo Alto support services
- Gain access to a variety of tools found in the support portal
- Obtain knowledge and answers to questions
- Obtain access to the Palo Alto live community
- Download PAN-OS (Palo Alto Operating System) software updates for your device
- Download Antivirus updates
- Download Antispam updates
- Download Threat protection updates
- Update App-ID Database on your device
- Ensure the URL Filtering engine is up to date
- Gain access to Wildfire which allows the firewall to safely ‘detonate’ suspicious files in the cloud
The above list is indicative and shows the variety of services offered to registered Palo Alto customers with an active subscription service.